Success and communication in hospitality are directly related
Our hospitality course will ensure that communication skills never stand between you and success.
About our Personal Development in Hospitality course
The Hospitality Personal Development course is designed to provide participants with the professional expertise to inspire, impress and engage with your brand clients. By blending creativity and passion with
The course is activity structured so that each student will begin to practice the key skills as they are being introduced to, allowing for maximum comprehension and proficiency. The students will gain confidence and motivation as they discover their ability to succeed in this fast-growing workspace.
(Consumer research shows that 68% of all customers do not return for repeat business because of “an attitude of indifference on the behalf of the employee serving them.”)
SKILLS YOU DEVELOP WITH THIS COURSE
GAIN FOUNDATIONAL KNOWLEDGE AND TECHNIQUES FOR MAINTAINING GOOD PERSONAL HYGIENE AND GROOMING HABITS ESSENTIAL TO THE HOSPITALITY INDUSTRY.
LEARN THE LANGUAGE OF HOSPITALITY AND PRACTICE THE 30 MOST COMMONLY-USED PHRASES IN HOSPITALITY AND SERVICE. CORRECT MOTHER TONGUE INFLUENCES AND INDIANISMS TO RELATE TO A GLOBAL CUSTOMERS.
LEARN SERVICE TECHNIQUES, HANDLING DIFFERENT TYPES OF GUESTS, CUSTOMER SERVICE DOS AND DON’T, TABLE INTRODUCTIONS, SUGGESTIVE SELLING AND CLOSING OUT A TABLE.
UNDERSTAND CUSTOMER BEHAVIOUR AND LEARN HOW TO VARY APPROACHES TO HANDLE CHALLENGING SITUATIONS WHILE STAYING CALM AND IN CONTROL.
LEARN HOW TO CREATE A POSITIVE IMAGE THROUGH BODY LANGAUGE AND BODY POSTURE, ETIQUETTE, FIRST IMPRESSIONS AND VOICE TONALITY.